After you make an order, we will send it within 7 working days (custom-made within 15 working days). Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.
Shipping via EMS, DHL, UPS or FEDEX are also available if you wish to pay extra charge or your order over $200. If you have any questions related to your delivery please contact our Customer Care team.
HOW TO RETURN
You can return an item except custom made dress by post within 14 days of receipt. Customers will receive a return form and are required to send it back with the return goods after fill it. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
The custom made dress is non-refundable. If there is size problem, please send it to us, we will adjust it for free, for more information please contact our Customer Care Team.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from GODRESS.CC You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact Customer Care with your order number, postcode and new card details.
Please remember to ask the Post Office (or your local posting office) for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
If you have any questions, please contact our Customer Care Team.